Testers are always looking for more ways to improve the quality of their test process and software development. Bug tracking and resolution through defect tracking software are necessary parts of their work, mainly because many errors are made in code when programs are being developed.
Now, it is not easy to find and fully remove all bugs, but they can be resolved and managed with the right tools. Lots of testers have now settled for defect tracking software, as it streamlines their work and efforts and improves bug resolution.
But how can a simple program do this? Read on because this post will answer your questions.
The Bug Resolution Process
The bug resolution process with defect tracking software goes as follows:
1. Capturing
Problems and bugs are caught.
2. Recording
This part of the process records the problem.
3. Accountability
During this stage, testers try to find out who caused the problem.
4. Prioritization
The team will focus on discovering how severe the defect is and also prioritize the more serious bugs first to deal with them.
5. Resolving
All detected defects are resolved by the team.
6. Review
Testers perform multiple checks to ensure that all problems have been fixed.
How Does Defect Tracking Software Improve Bug Resolution
When you use defect tracking software to find and resolve bugs, you will improve bug resolution. How is that possible? These tools provide various benefits, including:
Improving Tester Communication
QA testers and developers will be encouraged to communicate and collaborate in order to quickly find and resolve bugs. This collaboration will lead to developers having a better time finding defects and prioritizing the more serious problems.
The Opportunity to Offer More Detailed Information
Providing as many details as possible is necessary when reporting bugs. This kind of detailed information allows testers to make detailed reports on bugs, which can help other developers discover what might be wrong and find ways to accurately solve bugs and problems.
Identifying Trends
With a professional defect-tracking program, you can also identify bug trends. The app will allow you to create a whole history of bugs that were tracked, reported, resolved, and closed during a particular time frame. This helps you come up with a database full of
information that can reveal whether you deal with specific bugs more often, what might be causing these issues, and what you did in the past to resolve the problems.
With bug reports, you will have an insight into the status of the bug, the error, the solution the tester came with, etc.
The Bottom Line
Defect tracking software is necessary for any developer and tester, whether they are newbies or more experienced. With the right tool, you will be able to detect any defects or bugs more easily, communicate with other team members, and ensure that the issues are resolved promptly. Not only that, but you will also be able to keep track of all past issues and notice potential patterns so that you can prevent future errors.
