In a world where around 75 percent of companies fail to make enough money within the first year of their launch, testing has become essential. The more you test your products, the higher the chances of catching an issue before the release. Still, simply testing for functionality is not enough. You also have to test the product’s usability in a real-world context.
This is where citizen testers come in. By using defect management software such as Kualitee, this testing stage goes deeper into whether a product can be helpful to the users. Bringing a “citizen’s eye” into the testing process ensures that a program doesn’t just rely on “good math” to work, improving customer satisfaction. To that extent, we will look into the benefits of Kualitee. We will see how it can help citizen testers to contribute to quality.
What Is a Citizen Tester?
Citizen testers are individuals who contribute to quality assurance without having formal software training. They are often stakeholders who don’t have a technical role (e.g., end users, business analysts, product owners, etc.). These people may not have the coding skills to analyze a piece of software systematically. Still, they know how a product should behave to meet expectations.
With the demand for quality increasing daily, each released product must tick a series of requirements to be a “hit.” Testing for the correct functioning of the app is no longer enough. Usability has become just as important. That’s because an application that doesn’t meet needs will likely not get anywhere close to the growth stage.
Moreover, with the number of coding experts going down, software developers ought to adapt to other ways of testing the success of a product. Citizen testers can bring diversity to the testing process. They apply it to real-world scenarios without having as many computer programming skills.
Notable Kualitee Features
Kualitee shortens the gap in bug tracking software, where non-technical testers can do their part in improving the QA process. Here is what the app brings to the table.
User-Friendly Interface
The greatest challenge of non-technical testers is that they lack the knowledge to handle fancy testing tools. Maybe the program has a steep learning curve that requires a fair bit of knowledge. This can significantly delay the testing process, ultimately affecting the release.
To sidetrack this challenge, the interface of the defect tracking tool has to be user-friendly. The intuitive design of Kualitee helps citizen testers quickly navigate the tasks. Thus, they don’t have to go through hours of training. With the key functionalities highlighted, these types of testers can do their part as fast as technical software development.
Multiple Communication Tools
Whenever you release a piece of software, multiple teams are likely to communicate with one another to improve the product. Developers talk with testers and the QA team tests everything the technical testers go through. Also, stakeholders keep in touch to make sure that all stages are going according to plan.
Collaboration is a priority that each test management tool should focus on. This is why Kualitee introduces numerous communication methods. From dashboards to feedback loops and real-time notifications, the ability to stay in touch with the other team can prevent miscommunication and associated delays. This can also accelerate the resolution of any issue that could appear.
You Get Accurate Insights and Analytics
As a citizen tester, you might have a few ideas here and there of what a good product needs to bring to the table. However, you might not know if the modifications you proposed had any effect. Very often, this can require technical skills that citizen testers might not have.
Kualitee makes matters easier by offering customizable dashboards. Here, citizen testers can access the information they need. This includes bug trends and current testing progress. It also features other metrics that might be relevant to the project management process.
Centralized Test Management
Testing might require you to go through different steps, from finding and fixing the issue to logging and reporting it. Very often, companies use multiple tools to make that happen, going from one window to the other when performing the tasks. However, this can be complex for citizen testers. That’s especially the case if they have limited knowledge and are partially involved.
Kualitee comes with a unified approach to software testing. It does this by organizing every test case into one centralized system. This not only makes it easier for users to keep up but also ensures all teams are on the same page with the development process.
Preset Testing Options
Depending on the piece of software that is being built, complex testing may be necessary when you add a new feature. That said, some of the tests can also be quite repetitive, which leads to boredom. And where there is boredom, there is also a good chance that an oversight or error will occur.
Rather than manually writing down the tests every time there is a minor check to do, Kualitee offers preset templates for testers to adjust. Citizen testers can use automation to their advantage when running a test. That’s because a defect management tool can improve accuracy and consistency.
Scalability and Security
Software testing usually involves handling sensitive data. This is even more important when citizen testers are part of the procedure. That’s because user data might be used to test and ensure the reliability and sustainability of the product. If you don’t secure the info correctly, this can lead to plenty of legal issues.
Kualitee for citizen testers was implemented to make sure security is always at its top levels. It features robust security protocols and encryption. Thus, the platform protects sensitive data while giving the project plenty of space to grow. This way, the app can accommodate your changing needs if the team wishes to step up their testing efforts or increase their team numbers.
Why Citizen Testers Can Benefit from Kualitee
Kualitee revolutionizes how software testers handle QA test management. Overall, it creates a bridge that makes it easier for citizen testers to perform. These are the advantages that Kualitee unlocks by taking down the technical barriers:
Improved Collaboration
Collaboration can be rather tricky. That’s especially the case when one end of the party only has technical knowledge, whereas the other is savvier in user experience. The absence of communication means can lead to delays in production. That’s because you might need to get the clear from someone before proceeding. The average professional checks their email around 15 times a day, but even that’s not enough if you need an urgent reply.
Software testing programs such as Kualitee improve quality as they offer real-time communication. Citizen testers can seek feedback and interact with other people responsible for the project. This is useful in reducing miscommunication. The integration of chats, comments, and defect reports makes sure that everyone knows their part. It also ensures that teams are aiming towards the same goal.
Accessibility
Kualitee takes away the usual complexities associated with software testing. It uses no-code systems to determine whether or not a product will work. This means that the quality assurance part of the project is available to everyone, empowering other members of the team.
With the simplified interface of the Kualitee program, testers will no longer have to go through painstaking training. The dashboard is intuitive enough that they can navigate even with basic knowledge. This offers them the confidence that they can perform to the best of their ability.
Time and Cost Efficiency
Software testing can take a fair amount of time to perform, and even more so when you do not have the background knowledge of a pro tester. Processes such as automation and accelerated testing can help users perform QA tests without the involvement of a dedicated QA team. This reduces the time spent on delays.
With each hour spent on manual testing, you lose precious money on resources that could have otherwise been avoided. A test management tool can help prevent that. Kualitee uses intuitive tools to execute the tests and predefine the workflows. As a result, it shortens delivery time and reduces the costs that would go on extra labor.
Improved Software Quality
Citizens becoming involved in the testing process brings a unique perspective into the picture. First, they can mimic the behavior of the average users. This uncovers some accessibility and usability issues that QA teams might overlook.
Moreover, when citizen testers rely on Kualitee to perform the tests, they can identify potential bugs in the earlier stages. Using defect management software can prevent costly post-release issues. In the long run, this can also avoid complaints, improving overall product satisfaction.
The Bottom Line
Citizen testers are valuable because they can bring real-world insight into the testing procedure. Good defect management software such as Kualitee can help achieve that. The program can break down barriers and offer access to otherwise unattainable results. By incorporating Kualitee into the process, users can enhance and simplify the QA steps. Ultimately, this streamlines project management for your company.
